Privacy Policy

Prehab Consultants Inc (“PrehabRx”, “we”, “us”, “our”), doing business as PrehabRx, is committed to collecting, using, and disclosing personal information responsibly. Personal information is any information about a specific, identifiable individual, including name, address, telephone number, and personal history. Personal information includes personal health information, which means diagnostic, treatment and care information relating to a specific individual and any other information about an individual that would fall within the definition of personal health information as found in provincial health sector privacy legislation.  We value privacy and are committed to protecting the privacy, confidentiality and security of our patient’s personal information, including personal health information in our custody or under our control.  By accessing PrehabRx’s website or using any of PrehabRx’s services (including but not limited to services provided by regulated and unregulated healthcare providers), you agree to be bound by the terms of this Privacy Policy. Please note that your use of our website is also subject to our Terms & Conditions.  

‍Collection, Use and Disclosure of Personal Information
We may collect, use or disclose personal information as set out below and as otherwise required or permitted by federal and provincial law. For example, we may collect your name, gender, date of birth, address, email address, phone number, payment card information, general health concerns, health card number, physician, diagnosis, referrals, treatment plans and other relevant information as required.    

‍Health and Wellness Services
We may collect, use and disclose your personal information for the purposes of assessment, planning, treatment or delivering other health-related services. We may collect personal information from you directly, or from other third parties if you provide us with consent to do so or if we are authorized to do so by law. We will only collect the personal information we need to provide you with health and wellness  services.  In the course of providing health and wellness services, your personal information may be shared with health information custodians involved in your care (e.g., another physician or healthcare practitioner, an allied professional or member of your clinical care team) unless instructed otherwise by you. For example, if you provide us with your physician’s information on our website we may contact them with a request to provide a referral for you to access PrehabRx’s services. We may also share your personal information for the purposes of contacting your emergency contact or emergency services if we feel it is necessary for your safety.  

‍Consent
Unless the purposes for collecting personal information are obvious and you voluntarily provide your personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection. If you do not wish for your personal information to be used or shared, you have the right to refuse to provide all or part of the information to us at the time we request the information or anytime afterwards. We may not be able to fulfill your wishes if they impact our ability to deliver quality health and wellness services to you or if we are legislated to use or disclose the information to which you object. In these cases we will discuss the impact of your objection with you. If we find it necessary to disclose your information for purposes other than providing health and wellness services, we will notify you of the purpose for the disclosure and ask you for consent to disclose the information. PrehabRx services are provided via electronic communication, including Telehealth (e.g., phone, email, audio or video). We are careful to take reasonable means to safeguard your data when using electronic communication; however, just like social media and online shopping, electronic communication has some inherent privacy and security risks that your personal information may be intercepted or unintentionally disclosed, which cannot be completely protected against. The way we collect your consent may vary depending on the purpose for the consent.  

‍Personnel Access
PrehabRx only permits PrehabRx personnel (“Personnel” which includes our employees, contractors, and subcontractors) to access personal information to the extent necessary to perform their designated functions. We require Personnel to commit to protecting personal information by complying with our policies, procedures, and federal and provincial law.  More generally, we have in place appropriate physical, technological, and organizational safeguards including access controls to protect personal information against loss, theft, and unauthorized access, use and disclosure. Notwithstanding the safeguards we employ and our commitment to protecting personal information, we cannot guarantee the security or error-free transmission or storage of personal information. There are risks inherent in the use of electronic means to transmit and hold information in electronic format. These risks can be minimized but not eliminated by the use of appropriate security measures, such as the measures PrehabRx employs. These risks include interception, loss, corruption, unauthorized access to, use and disclosure of personal information, and delay in the availability of personal information. You play an important role in protecting your privacy and your personal information and for that purpose, we ask you to password-protect your device(s), email account, and PrehabRx account(s) with strong and unique passwords. Do not share these passwords with anyone.  

‍Payment
We may collect, use and disclose your personal information for the purposes of facilitating and/or collecting payment for our services or to determine any entitlement to insurance coverage or other benefits.  

‍Research
PrehabRx may conduct or participate in research and analysis in which case your personal information, including personal health information, may be analyzed in de-identified form. The results of this research and analysis will not be disclosed or otherwise published in a manner that could identify an individual. Any additional testing for research or analysis purposes that involves the collection, use or disclosure of information that could identify an individual will involve a separate informed consent process.  

‍Internal Operations
We may collect, use and disclose personal information for the purposes of risk management, training, security or otherwise to improve the quality of PrehabRx services, including the evaluation and monitoring of those services, such as for auditing and quality assurance purposes.  

‍Legal & Compliance
We may disclose your personal information where required or permitted by law including to respond to a subpoena, order, or similar obligation to produce information, establish or exercise PrehabRx’s legal rights including defend against legal claims, detect, investigate, suppress, prevent or take action regarding illegal or prohibited activities, including without limitation suspected fraud and threats to the reputation or safety of any person. We may transfer any information we have about you in connection with a proposed or completed merger or sale involving all or part of PrehabRx or as part of a corporate reorganization or other change in corporate control.  

‍Storage of Personal Information
PrehabRx is the custodian of all patient records.  PrehabRx stores your personal information in electronic format on servers, using computer systems with restricted access. PrehabRx also uses third-party software and service providers for a variety of services including but not limited to technical, operational and other business services. Some of our service providers operate from outside of Canada, which means that personal information they use on our behalf for their services may be subject to the law of the country or state in which they operate. When we transfer personal information, we take reasonable steps to ensure that your personal information is protected from loss, theft or unauthorized access, use, modification and disclosure. Unless we notify you otherwise, we will retain your personal information for a period of 16 years from the last date of service.  After this time, your information will be deleted. When personal information is deleted, it is permanently removed from our active database and destroyed.  Our website may also contain links to third party sites that are not owned or controlled by PrehabRx.  Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personal information.

‍No Information from Children Under Age 18
This website and PrehabRx services are intended for use by individuals 18 years of age and older. If you are under the age of 18, please do not attempt to register with us at this website or provide any personal information about yourself to us.  If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information.  

‍Access, Correction, and Complaints
You may ask to see your health record or make a formal written request to see and/or obtain a copy of your health record with PrehabRx. In extremely limited circumstances, we may deny or restrict your access to your health record (e.g., if it is reasonable to believe the disclosure would result in a risk of serious harm to you or another person, or if a provincial or federal act prohibits disclosure). If you believe your health record to be inaccurate or incomplete, you may make a request in writing that the record be corrected. We will make the correction if you demonstrate that the information is inaccurate or incomplete for the purposes for which the information is being used. We may not correct the record if it was not originally created at PrehabRx and we do not have sufficient knowledge, expertise or authority to correct it; or if the record consists of a professional opinion or observation made in good faith about you. We will, however, note the request for correction and the fact that we did not make any changes based on one of these reasons in the record.  

‍Changes to this Privacy Policy
We reserve the right to amend the Policy at any time to account for changes to our practices and to comply with federal and provincial privacy legislation as they may each apply. Please check to see if we have amended the Policy since you last used the PrehabRx website to ensure you are aware of (and agree to) our current privacy practices. You may request a copy of the Privacy Policy currently in effect at any time by contacting us. We last updated this Privacy Policy on August 4, 2023.  

‍Questions or Comments
For any questions, concerns, suggestions, or comments regarding the Website, please contact us using this form here.